My phone rings at 6.30AM. It’s Louise from DHL, re my complaint about yesterday’s delivery. She wants to confirm we did eventually receive the delivery. I confirm. ‘You’re up early’, she says when she realises she’d failed to check… Continue Reading
I’ve spent a lot of time on planes lately. I thanked an air hostess for good service during a flight and she stopped and we had a talk about customer service. She shared that hostesses are frequently abused by… Continue Reading
My replacement debit card arrived in the post with a sticker on it: For your security, this card has been sent to you INACTIVE. You must not use this card until you activate it. Well no big deal; I phoned… Continue Reading
The fourth best thing about Japan, after Japanese ladies, Cupie Mayonnaise and the kotatsu is the attitude to customer service. Americans can give good service, but it’s different: it’s good because they want you to tip them. Not so much… Continue Reading
