Wasted over two hours booking accomodation online through Virgin Blue. A slew of bugs (see above) that rejected my card, then didn’t, then did and an alternative payment system that did not work.
It’s not just the bugs; the User Interface is dreadful. To book non-return travel requires you to enter data in about 30 fields and pay for each leg separately. If everything goes smoothly, that means a Sydney-Canberra-Perth trip requires 90 fields to be filled in. In my case, because things were not working, close to 500 ticks, numbers and words. For Pete’s sake.
In the end, I abandoned the airline’s site and booked elsewhere. Cost me a few extra bucks.
For consumer sales, the airline industry has almost completely migrated to the web. I love electronic ticketing; that’s a great improvement but the web interface is like a big pontoon. They just launch it and sit on it. Reality is, it needs up-keep and innovation.
Why do they only offer ONE interface? Maybe they could have an API and invite web companies/travel agencies to build interesting front ends.
Why don’t they auction empty seats? And what about this:
Mr Treasure; here are your accommodation, hire car & restaurant vouchers in Sydney and Canberra. For $20 you can be part of Virgin Public, where others on the plane can access your profile details and message you in flight.
Me: No, forget it; just fix up the bugs.