Appalling Australian service

Melbourne IT is a dreadful business. The leading Australian domain name registrar charge substantially more than their international competitors. More for domains. More for hosting. More for promotion. Pay SEVEN times as much for a .com or a .com.au through Melbourne IT. That would be easier to swallow if their service was better than their competitors.

The following piece of advice appears on the Melbourne IT Delegation page: ‘Please enter either only hostnames (e.g. ns1.melbourneit.com.au) for each nameserver.’ Just a little confused I rang their “24/7 Customer Support”. After listening to a fair number of advertising messages I hit all the right buttons and waited. And waited. “I’m sorry there was no answer… If you know the extension of the person you are dialling… ”

Held on for half an hour, gave up, went home. Transferring the domain to GoDaddy or Name Scout at the next opportunity.

Administrator

One Comment

  1. Hi Bret,

    My little GoDaddy reseller business would be happy to accept your domain name business! Collecting domain names can be fun.

    Cheers

    Kim

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